If you are asked a question...ANSWER IT!!

So I work at a busy Veterinary practice. We have several doctors on staff and some people like to see certain doctors. I get that. Most of us try to determine before the client enters the door if they want to see someone in particular. However, sometimes one may slip through the cracks, or the owner forgets to mention etc etc. If the person asks us if they can see Dr X once they get in the hospital we check to see if that doctor has an appointment scheduled for them specifically, if not then they are more than welcome to see Dr X. Having said this, this is what went down today.

A lady comes in, checks in a dog they have had for a year, no medical or vaccine history to provide, not been  on any heart worm prevention, never had it tested for heart worms even thought they have had it for a YEAR ( I digress, another rant for another time), any way, check-in is completed, their chart is put in the que, they sit down to wait and I proceed to finish a conversation with a co-worker. A couple minutes pass and the lady comes up to the counter and asks if Dr X is there today? Dr X is here I say, let me check her schedule and see if she can see you. I proceed to determine the appointment in her column for the same time is not designated for her so I can technically have her see this woman's dog. I tell her Dr X can see "Fluffy" do you want to see her?

AT THIS POINT THERE SHOULD BE ONE OF TWO WORDS COMING FROM HER LIPS  a YES or NO.

Insteasd I get, "well we don't have to (then why did you ask), it's just we go to (insert any place a group of people may gather en masse) with Dr X and when she found out we had gotten a ABC breed dog/cat she said that was her FAVORITE and wah wah wah wah wah...

Seriously? I don't give a flying fuck whether you two were conjoined twins separated at birth. Do you want to see her or NOT? Do you know how often we hear how "WELL" so and so know Dr X, how you go to "whatever/where ever" together? Honestly I really don't care if you guys are all swingers JUST ANSWER THE QUESTION!

Since the lady was not getting the hint, I got up, went over to the chart and made her Dr X's problem. After I got back I told her it was all done and she could see her best buddy. She was happy and resumed her seat.

Now don't assume I don't like people, I do, I just don't like wasting my time. And a five minute answer to a one second question is just stupid. So please, bear this in mind when you deal with people in a customer service setting, odds are they have other things to be doing and unless they ask you an open question that invites an elaborate answer, brevity is best. Thank you in advance.